Refund Policy
Last updated: March 2026
1. Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns and refunds.
2. Refund Rules
Because Paddle handles all our payments, our refund policy strictly aligns with Paddle's terms. We do not place any additional conditions, exceptions, or qualifiers on your ability to request a refund.
All purchases and refunds are governed by Paddle's Checkout Buyer Terms.
3. How to Request a Refund
If you would like to request a refund, please review your transaction receipt provided by Paddle via email. You can contact Paddle Support directly through the links provided in your receipt or by visiting Paddle.com.
4. Contacting Us
If you have any questions regarding your account or usage of the CROSS CYCLE platform, you can always reach us at: nazar.mazur@gmail.com